If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game history.
This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot:
Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that prevents the page browser from loading. Whenever you browse a page, your computer will store some information, which will cause the page to fail to load sometime because the cached storage is full. To learn how to delete your browser cookies/cache, click here.
If it doesn’t help, kindly contact our 24/7 customer support team and provide us with details as below:
Username
Website URL
Browser
IP address
Current location
Telco Provider
Software
Screenshots of the specific issue or error message
This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot:
Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that prevents the page browser from loading. Whenever you browse a page, your computer will store some information, which will cause the page to fail to load sometime because the cached storage is full. To learn how to delete your browser cookies/cache, click here.
If it doesn’t help, kindly contact our 24/7 customer support team and provide us with details as below:
Username
Website URL
Browser
IP address
Current location
Telco Provider
Software
Screenshots of the specific issue or error message
In order to access the full functionality of our site, you will need to enable JavaScript and accept cookies in your browser settings. Bet placement will be severely limited or not possible if you have disabled JavaScript and cookies. If your browser is still in the default browser settings, you should be able to bet on site without any problems.
Cookies are small text files created by websites you visit to remember specific information such as site preferences, best selections and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.
JavaScript is a programming language implemented as part of a web browser to make websites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScripts as they run only on your browser and do not interact with your computer’s operating system.
However in certain cases, adjusting your browser’s privacy or security levels to a higher level may interfere with these requirements. Here is how you can enable JavaScript and cookies on your browser:
To enable JavaScript:
Google Chrome (PC web):
1) Click on the padlock (or lock) icon on the menu bar of your browser and select “Site Settings” from the menu.
2) Select the JavaScript tab.
3) Check Allow all sites to run JavaScript.
4) Click Close to apply your settings.
Google Chrome (Mobile site):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Scroll to the bottom of the list and select “Site Settings”.
3) Select the JavaScript tab.
4) Check Allow all sites to run JavaScript.
5) Click Close to apply your settings.
Mozilla Firefox:
1) In the address bar, type ‘about:config’, and press Enter.
2) A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
3) In the search bar (Ctrl+f), search for “javascript.enabled”.
4) Find the javascript.enabled preference. It should be set to true by default.
To accept Cookies:
Google Chrome (PC web):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Go to “Privacy & Security” and select “Cookies and other site data”.
3) Check ‘Allow all cookies’ to enable Cookies.
4) Click Close to apply your settings.
Google Chrome (Mobile site):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Scroll to the bottom of the list and select “Site Settings”.
3) Select the Cookies tab.
4) Check ‘Allow Cookies’ to enable Cookies.
5) Click Close to apply your settings.
Mozilla Firefox:
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Go to ‘Privacy & Security’.
3) Set ‘Enhanced Tracking Protection’ to ‘Custom’ setting.
4) Check Accept cookies from sites to enable Cookies.
Our site is optimized for cross browser compatibility, offering support for a wide range of web browsers; more significantly on the top 4 popular browsers. However, some older browsers may not support the newer web standards. As such, you may experience some problems viewing parts of our site. If you are using older versions of these browsers, we encourage that you upgrade to the newest version, as you may not only experience browsing limitations but could likely be vulnerable to security threats.
Please click on the browser below to download or upgrade your current browser to the latest version:
Mozilla Firefox (Most Recommended)
Google Chrome (Most Recommended)
Opera
Microsoft Edge
If you are using another browser that is not listed above, and you are having trouble using our website, please contact our 24/7 customer support team.
No. You can only have one account login at the same time. If you are logged in on the main website and you login to the mobile site, you will automatically be logged out of the main website and vice-versa.
If you wish to delete or remove existing cookies on your computer that track your browsing habits, you can do so by deleting your current cookies. The procedure depends on the browser you are using. Our quick guides outline the steps for removing cookies across various browsers. You should also consult the official web pages of the respective browser for instructions.
Google Chrome (PC Web):
Step 1:
Click the three-dot icon in the top-right corner of your browser and select “More tools” from the menu. Click on “Clear browsing data.”
Alternatively, press CTRL + SHIFT + DELETE simultaneously; this will open a new window allowing you to delete your browsing history. (This step works for all browsers.)
Step 2: Select “Basic” or “Advanced,” then choose the time frame for which you want to delete cookies. Select “All time” if you wish to delete all cookies.
Step 3: Check the boxes next to “Cookies and other site data” and “Cached images and files.”
Step 4: Review your selections to ensure you haven’t selected items you wish to keep, then click “Clear data” to apply your settings.
Google Chrome (Mobile Site):
Step 1: Click the three-dot icon in the top-right corner of your browser and select “History” from the menu.
Step 2: Click on “Clear browsing data.” Step 3: Select “Basic/Advanced” and then choose the time frame for which you want to delete cookies. If you want to delete all cookies, select “All time.”
Step 4: Check the boxes next to “Cookies and other site data” and “Cached images and files.”
Step 5: Review your selections to ensure you haven’t selected other items you wish to keep, then click “Clear data” to apply your settings.
Mozilla Firefox:
Step 1:
Click the three-dot icon in the top-right corner of your browser and select “Settings” from the menu. Go to “Privacy & Security” and scroll down to “History.” Alternatively, press CTRL + SHIFT + DELETE simultaneously; this will open a new window allowing you to delete your browser history. (This method works for all browsers).
Step 2: Click “Clear History” and then select the time frame for which you want to delete your cookies. If you want to delete all cookies, select “Everything.”
Step 3: Check the boxes next to “Cookies” and “Cache.”
Step 4: Double-check your selected options to ensure you haven’t selected other items you wish to keep, then click “OK” to apply your settings.
Watch the video below!
Yes. You must register your account using your legal name and identity; these details must match your bank account(s) or other payment accounts used to deposit or receive funds in your account.
– If your winnings are less than your placed bet, the effective turnover will be equal to your winnings.
Example: Bet 100, Win 80 ← Effective Turnover = 80
– If your winnings exceed your placed bet, the effective turnover will be equal to your bet amount.
Example: Bet 100, Win 130 ← Effective Turnover = 100
– If your loss amount is less than your placed bet, the effective turnover will be equal to your loss amount.
Example: Bet 100, Loss 40 ← Effective Turnover = 40
– If your loss amount exceeds your placed bet, the effective turnover will be equal to your bet amount.
Example: Bet 100, Loss 150 ← Effective Turnover = 100
– ‘Draw’ (tie) results will be counted as 0 effective turnover.
– For slot games, effective turnover is defined as the total amount of bets placed using real money.
If you wish to delete or remove existing cookies on your computer that track your browsing habits, you can do so by deleting your current cookies. The procedure depends on the browser you are using. Our quick guides outline the steps for removing cookies across various browsers. You should also consult the official web pages of the respective browser for instructions.
Google Chrome (PC Web):
Step 1:
Click the three-dot icon in the top-right corner of your browser and select “More tools” from the menu. Click on “Clear browsing data.”
Alternatively, press CTRL + SHIFT + DELETE simultaneously; this will open a new window allowing you to delete your browsing history. (This step works for all browsers.)
Step 2: Select “Basic” or “Advanced,” then choose the time frame for which you want to delete cookies. Select “All time” if you wish to delete all cookies.
Step 3: Check the boxes next to “Cookies and other site data” and “Cached images and files.”
Step 4: Review your selections to ensure you haven’t selected items you wish to keep, then click “Clear data” to apply your settings.
Google Chrome (Mobile Site):
Step 1: Click the three-dot icon in the top-right corner of your browser and select “History” from the menu.
Step 2: Click on “Clear browsing data.” Step 3: Select “Basic/Advanced” and then choose the time frame for which you want to delete cookies. If you want to delete all cookies, select “All time.”
Step 4: Check the boxes next to “Cookies and other site data” and “Cached images and files.”
Step 5: Review your selections to ensure you haven’t selected other items you wish to keep, then click “Clear data” to apply your settings.
Mozilla Firefox:
Step 1:
Click the three-dot icon in the top-right corner of your browser and select “Settings” from the menu. Go to “Privacy & Security” and scroll down to “History.” Alternatively, press CTRL + SHIFT + DELETE simultaneously; this will open a new window allowing you to delete your browser history. (This method works for all browsers).
Step 2: Click “Clear History” and then select the time frame for which you want to delete your cookies. If you want to delete all cookies, select “Everything.”
Step 3: Check the boxes next to “Cookies” and “Cache.”
Step 4: Double-check your selected options to ensure you haven’t selected other items you wish to keep, then click “OK” to apply your settings.
Watch the video below!