What happens if I disconnect from a game?

If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game history.

What can I do if the web page is being redirected to another website or being DNS hijacked?

If you are redirected to another website when you click on our website, please follow these simple steps to manually repair the local DNS:

Step 1: Click on the [Start] button on the lower left corner on your desktop and select [Settings], click [Network and Internet], and then click [Network and Sharing Center].

Step 2: Click [Change adapter settings].

Step 3: Right-click the currently active network connection and click [Properties] on the pop-up menu.

Step 4: Select [Internet Protocol Version 4 (TCP / IPv4)], and then click [Properties].

Step 5: Select [Use the following DNS server address], enter [8.8.8.8 as the preferred DNS server] and [8.8.4.4 as the alternate DNS server], and then click [OK].

Note: If the problem still persists after you have manually repair the local DNS, you can refer to the following link:

What happens if I disconnect from a game?

If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game history.

What happens if I disconnect from a game?

If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game history.

“What should I do if the website fails to load? “

This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot:

Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that prevents the page browser from loading. Whenever you browse a page, your computer will store some information, which will cause the page to fail to load sometime because the cached storage is full. To learn how to delete your browser cookies/cache, click here.

If it doesn’t help, kindly contact our 24/7 customer support team and provide us with details as below:

Username
Website URL
Browser
IP address
Current location
Telco Provider
Software
Screenshots of the specific issue or error message

What should I do if the website fails to load?

This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot:

Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that prevents the page browser from loading. Whenever you browse a page, your computer will store some information, which will cause the page to fail to load sometime because the cached storage is full. To learn how to delete your browser cookies/cache, click here.

If it doesn’t help, kindly contact our 24/7 customer support team and provide us with details as below:

Username
Website URL
Browser
IP address
Current location
Telco Provider
Software
Screenshots of the specific issue or error message

Do I need to change any browser configurations?

In order to access the full functionality of our site, you will need to enable JavaScript and accept cookies in your browser settings. Bet placement will be severely limited or not possible if you have disabled JavaScript and cookies. If your browser is still in the default browser settings, you should be able to bet on site without any problems.

Cookies are small text files created by websites you visit to remember specific information such as site preferences, best selections and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.

JavaScript is a programming language implemented as part of a web browser to make websites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScripts as they run only on your browser and do not interact with your computer’s operating system.

However in certain cases, adjusting your browser’s privacy or security levels to a higher level may interfere with these requirements. Here is how you can enable JavaScript and cookies on your browser:

To enable JavaScript:
Google Chrome (PC web):
1) Click on the padlock (or lock) icon on the menu bar of your browser and select “Site Settings” from the menu.
2) Select the JavaScript tab.
3) Check Allow all sites to run JavaScript.
4) Click Close to apply your settings.

Google Chrome (Mobile site):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Scroll to the bottom of the list and select “Site Settings”.
3) Select the JavaScript tab.
4) Check Allow all sites to run JavaScript.
5) Click Close to apply your settings.

Mozilla Firefox:
1) In the address bar, type ‘about:config’, and press Enter.
2) A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
3) In the search bar (Ctrl+f), search for “javascript.enabled”.
4) Find the javascript.enabled preference. It should be set to true by default.

To accept Cookies:
Google Chrome (PC web):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Go to “Privacy & Security” and select “Cookies and other site data”.
3) Check ‘Allow all cookies’ to enable Cookies.
4) Click Close to apply your settings.

Google Chrome (Mobile site):
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Scroll to the bottom of the list and select “Site Settings”.
3) Select the Cookies tab.
4) Check ‘Allow Cookies’ to enable Cookies.
5) Click Close to apply your settings.

Mozilla Firefox:
1) Click on the three-dots icon at the top right of your browser and select “Settings” from the menu.
2) Go to ‘Privacy & Security’.
3) Set ‘Enhanced Tracking Protection’ to ‘Custom’ setting.
4) Check Accept cookies from sites to enable Cookies.